Personal Apple care
Technology should feel effortless, not exhausting.
A devoted personal expert for your iPhone, iPad, and Mac — keeping you safe from scams, answering every question with patience, and handling the rest so you never have to worry.
A free, unhurried conversation to start — no commitment.
"He explains everything so kindly — I finally feel safe online."
— the kind of note we love to receive
A note from the founder
Hello — I'm Matthew.
I started Keypad & Kin because I kept noticing the same thing: the people I cared about were quietly struggling with their phones and computers, and didn't have anyone patient to turn to. They'd been talked down to by support lines, rushed off calls, or frightened by scams designed to prey on exactly that uncertainty. It didn't sit right with me.
So I built something different — a calm, personal service where there's no such thing as a silly question and no one is ever made to feel behind. I look after the technology in your life the way I'd want someone to look after my own family's: with patience, plain language, and a real concern for keeping you safe. One familiar person you can simply call.
Matthew Landau Hassan Founder · Based in San Francisco, caring for clients remotely
What we look after
Everything that makes technology stressful — quietly handled.
One relationship that covers the worries, the questions, and the upkeep. Here is what falls under our care.
Scam & fraud protection
We help you recognize fake calls, suspicious emails, and pop-ups — and we're a phone call away whenever something feels wrong.
Passwords made simple
Strong, secure sign-ins you can actually manage, with two-factor protection set up properly. No more lockouts.
Photos & memories kept safe
Automatic backups so a lost or broken device never costs you a single photograph or contact.
Everyday questions, answered
Messages, FaceTime, email, settings — ask as often as you like, without ever feeling like a bother.
Privacy, reviewed
We check what your apps can see and quietly tighten the settings that keep your personal life private.
New devices, set up right
A new iPhone, iPad, or Mac arrives ready to use — everything moved over and arranged just the way you like.
How it works
Care that comes to you, wherever you are.
Everything happens by phone and a simple, secure screen-share. Visits are always arranged in advance — a call from us is never a surprise.
A conversation
We begin with an unhurried call to understand your devices and what's been on your mind. Family is always welcome to join.
A careful review
Together we walk through your devices and put everything in good order — protected, backed up, and secure.
Ongoing attention
We stay close. Call or text whenever you wish, and we check in regularly so small things never become emergencies.
Your safety, first
How to know it's really us.
Scammers pretend to be tech support every day — so we work in a way that makes us easy to trust and easy to verify. Here's our promise.
i. We never call out of the blue
Every session is scheduled in advance. If someone calls claiming to be us unexpectedly and asks for access, it isn't us — hang up and call our number directly.
ii. We never ask for passwords or codes
We will never ask you to read out a password, a verification code, or your Apple ID over the phone. Anyone who does is a scammer — full stop.
iii. We never ask for gift cards or payment by phone
Real support is never paid for in gift cards, wire transfers, or urgent payments. Your membership is billed simply and transparently, never under pressure.
One simple rule: if anything ever feels off, pause and call us on our published number. We will always be glad you double-checked — that caution is exactly what keeps you safe.
Membership
A simple monthly arrangement.
Every membership includes ongoing protection and unlimited everyday questions. Choose the level of attention that suits you — adjust or step away whenever you like.
Essential
- Around two sessions each month
- Seasonal security review
- Priority answers to your questions
Most chosen
Attentive
- More frequent sessions
- Unlimited quick questions
- A full security review twice a year
- Everything in Essential
Devoted
- Frequent sessions, fastest response
- Quiet, ongoing monitoring
- On call for anything urgent
- Everything in Attentive
Why families choose us
The person you'd want looking after your own parents.
No scripts, no rotating strangers, no jargon. Just one patient expert who learns your world, speaks plainly, and is genuinely glad you called — especially for the questions you think are too small to ask.
Ready when you are.
Have a look at the plans, or simply reach out for a free, unhurried first conversation.
Common questions
The things people ask us first.
Is it really safe to let you access my device? +
What if I'm really not good with technology? +
Which devices do you help with? +
Can you help my parent who lives in another city? +
What does the free first chat involve? +
Can I cancel whenever I want? +
Let's begin with a conversation.
Call or text for a warm, no-obligation chat about how we can make technology feel calm again — for you, or for someone you love.
(617) 960-6578By phone and text · Caring for clients remotely, wherever they are
Or email matthewlandau12@gmail.com
Prefer to write? Leave a note and we'll reply within a day.
Your privacy & your information
A security business should treat your details like its own.
We collect only what we need to help you, and we never sell or share your information with anyone. We don't store your passwords — those always stay in your control. Anything you tell us, or that we see while helping you, stays private. If you'd ever like us to delete what we have on file, just ask.